Terms & Conditions

Customer Service

 

Shipping & Delivery
We typically ship orders within 24 hours of purchase from Monday - Friday, excluding holidays. We ship with boxes that are in accordance with our couriers requirements. If you find that your item has arrived damaged, Contact Us. immediately with your tracking number and order number easily accessible. Do not use or alter product as this will void any warranties and our return policy.
Privacy & Security
We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or Email Us.
Returns & Replacements
Products must be in like new condition with all of its original packaging and boxing. A 15% restocking fee will be charged when products are NOT in like new condition with all its original packaging and boxing. We can not take returns on items that have been altered or used in any way including but not limited to used shields, worn shields.
Any return that received a discount on the order total will be subjected to a 20% restocking fee.
Please contact us first before returning any products ordered through Sheild Productions to receive a RGA (Return Goods Authorization). We will refuse any returns without a RGA. We only accept returns within the USA.

If you wish to cancel an order contact us immediately as we typically ship within 24 hours of initial purchase.

Wire Transfer orders will not be refunded, returned or canceled once funds have been received. We must receive email indicating Wire Transfer initiation within 36 hours by purchaser. In the event we do not receive email of Wire Transfer initiation we will cancel the order and place all products on order back in stock.
We are not responsible for shipping charges endured during return process unless otherwise stated.
All products are subject to a 30 day return period from point of sale.
Liquidation sale items are not returnable.
Ordering
We can take your order over the phone. Please contact myself or one of my customer service representives and we will be happy to assist you.
Payment Options
We offer a wide variety of payment options.
Warranty
If you have a claim for a defective product. Please see our Warranty
Updating Account Information
Registration. You may create your own account on the Web Site by completing the online registration process on the Web Site. In doing so, you must provide us with accurate and complete registration information, and update it if this information changes. It is particularly important to keep the e-mail address associated with your account current because although you may be able to log into your Web Site account using an old e-mail address, you will not be able to receive messages from us about your orders or other matters. Accounts and Passwords. Following registration, we will create an account for you and assign you, or allow you to select, a password. You must keep your password confidential. You will be responsible for all use of your password, including, without limitation, any use by any unauthorized third party. You must notify us immediately if you believe your password may be used by any unauthorized person or entity. For security purposes, we recommend you change your password often. Under no circumstance should you respond to a request for your password. Our employees will never ask for your password. You must notify us immediately if you receive such a request. We reserve the right to suspend or terminate your use of the Web Site if we believe that your password is being used without permission or otherwise in a manner that may disrupt the Web Site.
Liabilty
By checking the box on the checkout page, you agree to be legally bound by the terms of this Purchase and Hold Harmless Agreement, as if you physically signed a paper agreement. If you do not agree please do not complete the purchase.

I hereby expressly agree to the following terms and conditions that form a legal agreement between me as the (purchaser) of the SHIELD, and or products any and all also referred to as product or products by SHIELD PRODUCTIONS, LLC. the seller of the product or products (“Seller”) and operator of SHIELD PRODUCTIONS.

By signing this agreement, I agree to release, indemnify, and hold harmless Shield Productions, as well as all its employees, agents, representatives, successors, etc. from all losses, claims, theft, demands, liabilities, causes of action, or expenses, known or unknown, to also include wether buy acts of God, purchasers neglect, abuse, alteration, the improper use or handling or lack of proper maintenance of the products if any, loss of limb or life rising out of my purchase and use of any of the products by Shield Productions.

IN NO EVENT SHALL SELLER, ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS OR SUPPLIERS, OR THE SELLER’S HEIRS OR ASSIGNS, BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES WHETHER ARISING PURSUANT TO THE EXPRESS LIMITED WARRANTY, OR IN CONTRACT, INDEMNITY, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), PRODUCTS LIABILITY, STRICT LIABILITY, OR OTHERWISE, NOR SHALL SELLER’S OR ANY OF THE ABOVE REFERENCED PARTIES’ LIABILITY ON ANY CLAIM FOR DAMAGES ARISING OUT OF OR CONNECTED WITH THE SALE, PURCHASE, DELIVERY, POSSESSION, STORAGE, OR USE OF THE PRODUCT EXCEED THE TOTAL PURCHASE PRICE ACTUALLY PAID BY ME FOR THE PRODUCT.

Once the Product leaves Seller’s possession or facilities it is my (the purchasers) sole responsibility. I (the purchaser), on behalf of myself, my successors and assigns, agree to hold Seller and or Shield Productions, its members, officers, employees, agents and suppliers, and the Seller’s heirs or assigns, harmless from and will indemnify the Seller, its members, officers, employees, agents and suppliers, and the Seller’s heirs or assigns from any and all damages whether be loss of limb or life, acts of God etc. caused by the purchase, possession, storage, or use of the Products. I agree to fully indemnify and hold harmless the Seller, its members, officers, employees, agents and suppliers, and the Seller’s heirs or assigns from any third party lawsuits or claims and any associated damages, liabilities, penalties, fines and reasonable attorney’s fees that involve, in any way, the Product purchased by me (purchaer). I agree that I will be solely responsible for any reasonable attorney’s fees incurred by Seller, its members, officers, employees, agents and suppliers, and the Seller’s heirs or assigns related to any of the foregoing claims or damages.